Juliet Homes: "Unsatisfactory" Record at BBB

Currently, Juliet Homes has an "Unsatisfactory" record at Houston's BBB. They revoked Tremont's membership and headlined their monthly magazine "Contractors from Hell - Not at the BBB".

This is the current report on Juliet Homes from the BBB's website:

EXPERIENCEBased on BBB files, this company has an unsatisfactory record with the Bureau due to unresolved complaint(s). This company's legal representative informed the BBB that Juliet Homes does not build homes, they are a new home construction marketing company. The legal representative did confirm that Tremont Homes, Inc. does serve as a sub-contractor to build homes in some of the neighborhoods they market within.Because this company does not actually build structures they are not required by the TRCC (Texas Residential Construction Commission) to register as a builder.When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them. The Bureau processed one complaint about this company since the firm's BBB file was opened in March of 2005. It was closed more than 12 months ago. Complaints ConcernedRefund or Exchange Issues: 1Outcome of the complaint -Unresolved: 1LICENSING INFORMATIONThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include The Texas Residential Construction Commission311 E. 14 th Street, Suite 200Austin, Texas 78701* Toll-free consumer helpline: (877) 651-TRCC(8722)* Consumer Helpline: (512) 305-TRCC(8722) (for Austin, Texas and out-of-state callers)* Commission Main Switchboard: (512) 463-1040 (Office hours are 8:00 a.m. to 5:00 p.m. CST)Fax* (512) 463-9507 You may wish to contact the following agency or agencies:_WES_Rio Grande Valley Builders Association 419 Nolana Street McAllen, TX 78504 956-686-2932 _WES_Texas Residential Construction Commissio P O Box 13144 Austin, TX 78711 877-651-8722 http://www.trcc.state.tx.us/TRCC 311 E. 14 th Street, Suite 200 Austin, TX 78701 877-651-8722 http://www.trcc.state.tx.us/ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERSThis business also uses the following names, addresses and/or telephone numbers:Juliet Homes319 Bayou (713) 222-9600Houston, TX 77020Juliet Homes5710 Memorial Suite D (713) 222-9600Houston, TX 77007Juliet Homes5225 Katy Freeway #605 (713) 222-9600Houston, TX 77007(713) 222-9600(713) 863-9953This is not necessarily a complete list.COMPANY MANAGEMENTAdditional company management personnel include:Bernie Kane, Vice President and Joanne Gober, Controller.EDUCATIONAL/GENERAL COMMENTSThe BBB will process complaints concerning new homebuilder defects within the first 30 days that the defect has been detected** by the homeowner. Please note the following steps: *If the issue is beyond the 30- day period the consumer should file a complaint with the TRCC (Texas Residential Construction Commission). *A SIRP (State-Sponsored Inspection and Dispute Resolution Process) must be undertaken. The SIRP will provide a third-party inspection of the home with alleged defects. *Consumers will be responsible for a SIRP filing fee; however if the inspection finds that the home has the defect(s) the homebuilder is required to reimburse the homeowner. *More information including downloadable forms may be found on the TRCC website at: http://www.trcc.state.tx.us/ *The TRCC inspection is a mandatory first step that must be taken before a homeowner can take any legal action against a builder. *After the final inspection report is issued, if the builder does not repair the confirmed defects, homeowners are left to pursue either binding arbitration or litigation on their own. *If the homebuilder is a member of the BBB the homeowner may come to the BBB for a binding arbitration hearing. Arbitrations between BBB members and their consumers will be conducted at the Houston BBB for free.**The TRCC has the stated homeowners who believe their homes have defects can file for a SIRP 30 days after notifying their builder about the alleged defects. The builder may inspect the home and take whatever correction action is needed in that 30-day period. TRCC officials have allowed that the BBB of Houston may handle the consumer complaint in the initial 30-day period prior to a SIRP being undertaken. According to the TRCC it is possible for both parties to conciliate and/or mediate the issues at the BBB during this initial 30-day period. Only after a SIRP has been completed and the TRCC appeal panel has reviewed any appeals then the TRCC's jurisdiction ends and the BBB binding arbitration may commence.REPORT DATE: 02/09/2007COPYRIGHT DATE: 2007 BBB of Metropolitan HoustonThe information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.STANDARD DISCLAIMERAs a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.If you choose to do business with this company, please let them know that you contacted the Better Business Bureau for a report.BBB reports may not be reproduced for sales or promotional purposes